IT Outage Notifications

Demo mode

Aldo’s IT team

Notification operator

Create notification

Keep every site informed.

Add what you know now. Clear fallback wording will be used where information is not yet available.

The live version will require confirmation before sending

1. Select the alert stage

Update the same incident as more information becomes available.

IT_OUTAGE_REPORTED

2. Add incident information

Only the service and message will be prominent on screen.

Affected service

Expected resolution

Message shown on screens0/320

Generic wording is currently filling the preview. Add details when known.

Who or what is affected?

Action being taken

Instructions for colleagues

3. Set notification repeat

Repeat the current message on screens while the incident remains active.

Repeat notification

The notification will trigger once when it is published.

The player must poll the Custom API more frequently than the selected repeat interval. The repeat occurs on the first poll after each interval.

4. Choose affected screens

Target the whole network or narrow the audience at each level.

MVP preview

Ardagh GroupAll businessesAll regionsAll countries

Business

Region

Country

Physical site

Entire Ardagh network

Screen count will appear when live channels are connected.

Target audience